Refund Policy
Last updated 1 November 2026
This policy applies to subscriptions sold by Cynthia Gitonga, a sole trader in the United Kingdom, trading as AdCampaigns (adcampaigns.app).
1. 14-day money-back guarantee
If you're not happy, you can request a full refund within 14 days of any subscription payment — your first payment after the free trial or any monthly renewal. No reason needed.
2. How to request a refund
- Visit paddle.net and look up your order using the email on your receipt, or
- Contact us from the Support page in the app with your account email, and we'll arrange it.
3. How refunds are paid
Refunds are processed by our payment provider and Merchant of Record, Paddle.com, back to your original payment method. They usually arrive within 5–10 business days depending on your bank.
4. Free trial
The 7-day free trial needs no card, so nothing is charged during it.
5. Ad spend
Money you spend on ads is charged by Meta directly to your own payment method, not by AdCampaigns. Refunds for ad spend must be requested from Meta.
6. Cancelling
You can cancel anytime from Plan & billing. Cancelling stops future charges. See also our Terms.
